We want gambling to remain enjoyable and within your control.
If at any point gambling stops feeling that way, we offer a range of Safer Gambling tools to help you manage your activity, take a break or access additional support.
This article covers:
Safer Gambling tool options
Deposit Limits
Time Out, Self-Exclusion and Account Closure
Additional protection tools
Our goal is to give you the information you need to make informed decisions and select the tools that are right for you.
Note: If you need help activating any of these options, please read our Navigating the Safer Gambling portal guide.
Safer Gambling tool options
The following tools may be available through the Safer Gambling section of your account:
Tool | What it does | Duration or options | Important information |
Deposit Limits | Controls how much you can deposit | Daily, weekly or monthly | Reductions apply immediately. Increases are subject to a 24-hour cooling-off period. |
Gambling reminders | Shows how long you have been playing | Alerts can be set at available intervals | Alerts continue until they are cancelled. |
Product restrictions | Restricts access to either the Sports product or Casino product | Until you request removal | Applied to your account following your request. |
Time Out | Provides a short break from gambling | 24 hours to 6 months | Cannot be cancelled once activated. |
Self-Exclusion | Restricts access to your account for a longer period | 6 months, 1 year, 2 years or 5 years | Cannot be reversed during the selected period. |
Cancel Withdrawal protection | Removes the option to cancel withdrawals from your account | Until you request removal | Reactivation only takes effect after a 24-hour cooling-off period. |
Important: Safer Gambling tools apply across all connected BVGroup accounts.
If you have accounts with more than one BVGroup brand, a restriction applied to one connected account may also apply to the others.
Deposit Limits
What is a Deposit Limit?
A Deposit Limit helps you control the maximum amount you can deposit into your account during a selected timeframe.
Available timeframes
You can set a Deposit Limit for one of the following periods:
Daily: From 00:00 to 00:00 the following day
Weekly: From Monday at 00:00 to the following Monday at 00:00
Monthly: From the first day of the month at 00:00 to the first day of the following month at 00:00
The applicable times are based on the time settings used for your account.
How are deposits calculated?
Deposit Limits use a net calculation:
Your remaining limit decreases when you make a deposit.
Your remaining limit increases when you make a withdrawal.
The following example applies regardless of the currency used for your account:
Deposit Limit: 100
You deposit 50 → your remaining limit becomes 50
You withdraw 100 → your remaining limit becomes 150
Important
Deposit Limits apply to your entire account, not to individual payment methods.
The calculation uses the currency associated with your account.
Changing your Deposit Limit
Action | What happens | Important information |
Lower your Deposit Limit | The change applies immediately | You can lower your limit at any time. |
Increase your Deposit Limit | A 24-hour cooling-off period applies | You must wait 24 hours and confirm the change before the new limit takes effect. |
Understanding Time Out, Self-Exclusion and Account Closure
These options serve different purposes:
Time Out and Self-Exclusion allow you to take a break from gambling for a selected period.
Account Closure closes your account but is not a Safer Gambling restriction and does not apply the same safeguards to your account.
The following table explains the main differences:
Feature | Time Out | Self-Exclusion | Account Closure |
Purpose | Short break | Longer-term restriction | Voluntary account closure |
Restriction level | Selected cooling-off period | Regulatory or longer-term restriction | No Safer Gambling restriction |
Duration | 24 hours to 6 months | 6 months, 1 year, 2 years or 5 years | Indefinite, but reopening may be requested |
Account access | No access during the selected period | Account access is fully restricted | Account remains closed until you request reopening |
Marketing stopped | Yes | Yes | Yes |
Can it be cancelled early? | No | No | You may request reopening |
Reopening | Automatic at the end of the selected period | Subject to the applicable reinstatement process once eligible | Available on request, subject to review |
Note: If you need more information about taking a break, please read our Time Out and Self-Exclusion articles.
Additional protection tools
The following tools can provide additional support alongside the Safer Gambling features available through your account:
Tool | What it can help with | Availability | Important information |
Bank gambling block | Blocks gambling-related transactions | Availability depends on your bank and location | Contact your bank to check whether this feature is available. |
Gambling-blocking software | Blocks access to gambling websites and applications | Mobile and desktop devices | Third-party options include Gamban and BetBlocker. |
Note: The availability and functionality of third-party tools may vary depending on your location, bank and device.
For more information about the tools available to you, visit the Safer Gambling section of our Help Centre.