This article brings together information and resources to help you gamble safely and stay in control.
What is Safer Gambling?
At AlphiBet, we want gambling to remain enjoyable, safe and within your control.
We are committed to supporting responsible play and making sure help is available when you need it.
This means:
You have access to tools designed to help protect your wellbeing.
Gambling should remain enjoyable and should not negatively affect other areas of your life.
You can contact our Customer Support team through Message us or by email if you need confidential guidance or assistance.
To learn more about the tools available through your account, visit our Safer Gambling tools article.
How are our teams trained?
Our customer-facing teams receive Safer Gambling training and regular updates so they can provide appropriate support when needed.
Self-exclusion requests are treated as a priority and handled as quickly as possible.
We may occasionally contact you to check that you are comfortable with your gambling activity. In some circumstances, we may apply measures to your account to support responsible play in accordance with our Terms and Conditions.
Extra support and help
If you need additional support or want to take a break from gambling, you can:
Use the Safer Gambling tools available through your AlphiBet account.
Contact an independent gambling-support organization available in your location.
Ask a trusted friend or family member for support.
GamCare’s international support contacts page provides links to organizations offering gambling-related support in different countries and jurisdictions.
Gamblers Anonymous provides access to international, virtual and telephone meetings. Availability may vary by location.
If gambling is affecting someone close to you, independent support organizations may also provide guidance for friends and family members.
The availability of support services may vary depending on your location. Please visit the relevant organization’s website for current information.
Frequently asked questions
I self-excluded. Can I reopen my account?
Your account cannot be reopened while your self-exclusion is active.
Available self-exclusion periods may include:
6 months
1 year
2 years
5 years
Once your self-exclusion period has ended, you may be eligible to request that your account be reopened.
Follow the reopening instructions displayed in your account or contact Customer Support for assistance.
Any reopening request will be subject to the applicable review process and the requirements that apply to your account and location.
What happens if I am underage?
You must meet the legal gambling age that applies in your location to open an account or gamble with AlphiBet.
Underage gambling | What happens |
Age verification | If we cannot verify your age, your account may be suspended and you may be asked to provide identity documents. |
Underage account | If you do not meet the applicable minimum age requirement, your account will be closed. Any funds will be handled in accordance with our Terms and Conditions and applicable requirements. |
Protecting minors | Keep your login details secure and consider using parental-control software if children or young people have access to your device. |
How can I block gambling sites on my phone or computer?
Blocking software and device-level controls can restrict access to gambling websites and applications across one or more devices.
These options can help reduce temptation and can be used across one or more devices.
The main types include:
Gambling-specific blocking software: Designed to block gambling websites and applications.
General website-blocking software: Restricts a wider range of websites and may also provide parental controls.
Examples of third-party blocking tools include:
Gamban
BetBlocker
Net Nanny
Availability, compatibility and functionality may vary by device and location. Please check the provider’s website for current information before installing any third-party software.
Can I block gambling sites through my router, browser or device?
Depending on the equipment and services you use, you may be able to restrict access to gambling websites without installing specialist gambling-blocking software.
Option | How it may work |
Router-level controls | Some routers provide parental controls, website filters or blocked-site lists. Restrictions applied through the router may affect devices connected to that network. |
Internet provider controls | Some internet providers offer content-filtering or parental-control services that may restrict access to selected categories of websites. |
Browser or device controls | Some browsers, devices and operating systems allow you to block specific websites or restrict access to certain types of online content. |
The features available and the way they work depend on your router, internet provider, browser and device. Consult the relevant provider’s official support pages for current instructions.
Important: These controls may not block every gambling website and may be bypassed. They should be used as additional protection and not as a replacement for AlphiBet’s Safer Gambling tools or self-exclusion.
How can I reduce gambling adverts on social media?
Some social media platforms allow you to influence the adverts you see.
Depending on the platform and your location, you may be able to:
Hide individual gambling adverts.
Hide adverts from specific gambling advertisers.
Adjust your advertising preferences to see fewer adverts relating to selected topics.
Change whether activity from other websites and applications is used to personalize your adverts.
These settings may reduce the number of gambling-related adverts you see, but they may not remove them completely. Available settings vary by platform, account, device and location.
Consult the platform’s official help pages for current instructions.