If a deposit or withdrawal cannot be completed, you may see an error code explaining what happened.
Use the table below to identify the code and the action you need to take.
Common payment error codes
Error code | What it means | What to do |
PCRT-103 | The card or payment method is not supported. | Try another card or choose a different payment method available in your Cashier. |
PCA-202 | You have reached a deposit limit set on your account. | Check your deposit limits in Account → Safer Gambling → Deposit Limits. Wait for the relevant limit period to reset or enter an amount within your remaining limit. |
PCM-204 | The payment method has already been registered to another gaming account. | Contact our Customer Services Team so that we can review the payment method. |
PCA-231 | You have reached your net deposit limit. | Check your net deposits in Account → My Activity → Net Deposits. |
PCA-204 | Your account must be verified before you can withdraw. | Follow the instructions displayed in your account or sent to your registered email address. Submit the requested verification documents and wait for them to be reviewed. |
PCA-217 | Restrictions have been applied to your account. | Contact our Customer Services Team for assistance. |
PCA-219 | Your account is restricted because verification is required or incomplete. | Go to Account → Account Verification and complete the requested steps. |
WP-300 / EMPG-401 | Your bank or payment provider declined the transaction. | Check that your payment method is active, registered in your name, has not expired and has sufficient funds. Check your account limits and try another amount or payment method. Contact your bank if the problem continues. |
What should I check before trying again?
Before making another deposit or withdrawal, check that:
The payment method is registered in your own name.
Your card or payment method has not expired.
Your account has been verified.
You have enough funds available.
The amount is within your personal and payment-method limits.
The selected payment method is available in your registered country.
Your payment details are correct.
Avoid submitting the same transaction repeatedly, as this may result in additional pending transactions or temporary authorisations.
What if my deposit was declined but my bank shows a charge?
A declined deposit may appear as a temporary authorisation on your bank account.
Visit Why deposits fail: zero amounts, negative balances and declined payments for information about temporary holds and what to provide if the funds are not released.
What if my withdrawal is pending or unsuccessful?
Visit Withdrawal issues: quick answers and fixes if your withdrawal is pending, delayed, unsuccessful, held or missing.
When should I contact Customer Services?
Contact our Customer Services Team if:
The error instructs you to contact us.
You do not understand the restriction shown.
The same error continues after checking your payment details and limits.
You need help completing account verification.
Include the error code and a screenshot of the message, where possible. This will help us identify the issue more quickly.