This guide explains how to resolve issues specific to Interac deposits and withdrawals.
For instructions, limits and processing times, visit Interac.
Why is my Interac deposit pending?
A cancelled or interrupted deposit may leave a pending authorisation. The funds may appear to have left your bank account even though the deposit has not been completed.
Allow up to 2 hours for the transaction to clear, then check its status by going to My Account → Banking History.
Do not submit the same deposit repeatedly while the original transaction is pending, as this may create additional pending transactions.
Why has my Interac deposit failed or been delayed?
An Interac deposit may fail or be delayed if:
Your bank or account does not support Interac.
Your bank or payment provider is still processing the transfer.
The deposit was cancelled or interrupted.
You used previously saved recipient details.
The bank account is not registered in your own name.
Interac is undergoing maintenance.
Your registered email address or phone number is incorrect.
Always start a new Interac deposit from the AlphiBet Deposit page and use the recipient details provided for that transaction. Do not send funds to previously saved recipient details.
What should I do if the funds have left my bank account?
Allow up to 2 hours for the transaction to complete and check My Account → Banking History.
If the funds have not been credited or returned after the expected processing time:
Find your Interac reference number in the confirmation email. It normally begins with CA followed by six letters or numbers.
Obtain a bank statement showing the transaction.
Contact our Customer Services Team with the reference number and statement.
Hide unrelated transactions and sensitive information before sending your statement. Never send your password, PIN or security codes.
For general information about unsuccessful or missing deposits, visit Why deposits fail: pending charges, missing funds and negative balances.
What should I do if my Interac withdrawal fails or is delayed?
Check your registered email address and AlphiBet account notifications for any requests.
If no action is required from you, contact our Customer Services Team with your transaction reference.
For information about pending, failed or missing withdrawals, visit Withdrawal issues: quick answers and fixes.
What should I do if Interac is unavailable?
Interac may occasionally be unavailable because of maintenance or a provider outage.
For deposits, wait and try again later or use another deposit method available in your Cashier.
For withdrawals, wait until the service is restored. Contact our Customer Services Team if you need further assistance.
What if my email address or phone number is incorrect?
Contact our Customer Services Team to update your registered details before trying the transaction again.
What information should I provide to Customer Services?
Have the following ready:
Your Interac reference number
The transaction date and time
The amount and currency
A description of the issue
Any relevant error messages or screenshots
A bank statement showing the transaction, if requested