Our Customer Support team cannot add Free Bets, Free Spins or Bonus Funds to an account on request.
Promotional rewards are offered to eligible customers through available on-site, in-app, email or SMS promotions. Eligibility requirements and other conditions may apply.
To find available promotions:
Check the Offers section.
Review messages in your on-site Inbox.
Make sure your marketing preferences are up to date if you would like to receive eligible offers by email or SMS.
How to update your marketing preferences
Open My Account.
Select Settings.
Go to Receive Special Offers.
Choose the marketing communications you would like to receive.
Depending on the options available for your account and location, you may be able to manage email or SMS communications for Sports and Casino separately.
Updating your marketing preferences does not guarantee that you will receive a promotion. Offers are subject to eligibility requirements, availability and their applicable terms and conditions.
Need support?
If gambling stops feeling enjoyable or you feel that you may need support, contact Customer Support by message or email. You can also visit the Safer Gambling section of our Help Centre for information about the tools and support available.