This guide explains how to register, verify your email address, update your details, manage your preferences and close your AlphiBet account.
Creating an account
Select Sign up on the homepage.
Enter the requested personal information.
Review and confirm your preferences.
Complete the registration.
Opening and using an AlphiBet account is free. However, your payment provider may apply its own fees.
Email verification
To verify your email address:
Go to My Account → Personal Details.
Find your email address and select Verify.
A notification will confirm that the verification email has been sent.
Check your inbox. If you cannot find the email, check your Spam or Junk folder.
Open the email and select Verify My Email.
You will be redirected to your account.
A confirmation will appear when your email address has been verified.
Having an unverified email address does not prevent you from accessing your account.
If we need additional information or documents to verify your account, an Information Required banner will appear with instructions.
Updating your account details
Change your email address
If you still have access to your registered email address, contact AlphiBet Customer Support from that address and provide the new email address you want to use.
If you no longer have access to your registered email address:
Go to Message us.
Select Amend account details.
Choose Email.
Confirm that you are happy to proceed with a callback
A team member will call you within 24–48 hours to verify your identity and complete the update.
Change your phone number
Contact AlphiBet Customer Support from your registered email address and provide:
The phone number currently registered to your account.
The new phone number you want to add.
If you cannot access your registered email address or phone number, contact Customer Support for assistance. Do not create another account unless instructed to do so.
Communication preferences
To update your marketing preferences:
Go to My Account → Settings.
Select or deselect your preferred communication channels.
Select Save preferences.
Available channels may include:
Email
SMS
Product-specific offers
To unsubscribe from a channel, deselect it and save your preferences.
Odds display settings
To change how odds are displayed:
Go to My Account → Settings.
Select your preferred odds format.
Available formats may include:
Fractional
Decimal
American
Indonesian
Hong Kong
Closing and reopening your account
Close your account through the app
Go to My Account → Settings.
Select Account closure request.
Press and hold Close account for three seconds.
Select OK to confirm.
Close your account through a browser
If account closure is not available through your browser, contact AlphiBet Customer Support through Message us.
Reopen your account
If you closed your account voluntarily, contact Customer Support to ask whether it can be reopened.
Account closure is not a Safer Gambling tool.
An account restricted through Self-Exclusion cannot be reopened during the active exclusion period. Any request made after that period ends will be subject to the applicable reinstatement process.
Data removal and retention
Closing your account does not necessarily mean that all personal information can be deleted immediately.
AlphiBet may need to retain certain information to meet legal, regulatory, security and Anti-Money Laundering obligations. The information retained and the applicable retention period depend on the requirements that apply to your account and location.
If you request the removal of your personal information:
Your account may first be closed.
Your request will be reviewed under the applicable privacy and data-retention requirements.
Information that no longer needs to be retained will be deleted or anonymized as appropriate.
Your personal information will be stored securely and will not be kept longer than necessary.
Depending on the rights available in your location, you may be able to request:
A copy of the personal information held about you.
Correction of inaccurate personal information.
Deletion of information that is no longer required to be retained.
AlphiBet may share information with approved service providers, such as payment processors, when necessary to provide and protect its services.
AlphiBet does not sell your personal information.
For complete information about how your data is used, shared and retained, please review the [AlphiBet Privacy Notice].