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What are Casino Bonus Funds and how do they work?

Understanding Casino Bonus Funds and how to use them.

Casino Bonus Funds are promotional credits awarded through an eligible casino promotion or offer.

They can be used to play selected casino games without deducting the relevant stake from your cash balance. Any winnings and their withdrawal are subject to the conditions of the applicable promotion.

The eligible games will be listed in the promotion terms and conditions.

Important information

Casino Bonus Funds may be subject to:

  • Eligible-game restrictions

  • Minimum or maximum bet requirements

  • Wagering requirements

  • Maximum winnings limits

  • An expiry date

  • Other promotion-specific conditions

Winnings from Casino Bonus Funds, Free Spins or other casino bonuses may need to be wagered a specified number of times before they are transferred to your cash balance and become available for withdrawal.

Check the applicable promotion terms before using your bonus.

How to check your Casino Bonus Funds

  1. Open the Offers section by selecting the gift-box icon.

  2. Choose the relevant casino offer.

  3. Review the available bonus amount, expiry date, wagering requirements and applicable terms and conditions.

  4. Select T&Cs to view the full offer conditions.

You may also be able to see available Casino Bonus Funds next to your account balance.

How to use Casino Bonus Funds

  1. Open the relevant bonus from the Offers section.

  2. Review the applicable terms and select Play Now.

  3. Choose an eligible casino game.

  4. Before starting, check that the game is included in the promotion and confirm how much it contributes towards any wagering requirements.

  5. A message may appear confirming that your Casino Bonus Funds will be used.

  6. Review and adjust your bet value before playing.

  7. Select Play to begin.

How to check your wagering progress

To view your remaining wagering requirements, go to:

My Account → Bonus

Your bonus details will show the progress made and any remaining amount that must be wagered before eligible winnings can be transferred to your cash balance.

If your Casino Bonus Funds do not appear or cannot be used on a selected game, check that:

  • The bonus has not expired.

  • The game is eligible.

  • Your bet value meets the offer requirements.

  • You have accepted or activated the promotion, where required.

  • Your account and location are eligible for the offer.

If you still need assistance, contact Customer Support.

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